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130 Agilent E6474A User’s Guide
6 Get Assistance, if You Need It
Solving Problems with Your System
Device Communication Problems
Occasionally, when you probe a COM port, the error message in
Figure 53 may be displayed
Causes
This message is displayed for the following reasons:
• The Direct Connect Hub or a device connected to a serial port
is not powered on.
• The device has a defective interface cable.
• The serial port has no device connected to it.
• An iDEN phone is communicating at the wrong baud rate.
• The device itself is defective.
Remedies
• Before using the Refresh Port command to probe the COM
port to identify the devices, verify that all devices are
connected and powered on. Devices include the Direct
Connect Hub (if equipped), phones, scanner, receivers, and
navigator. Refer to Chapter 3 for cable connection details.
• If you have an iDEN phone, perform the procedure under
“Setting an iDEN Phone’s Baud Rate" on page 131.
Figure 53 No device error message
- Agilent E6474A 1
- 2 Agilent E6474A User’s Guide 2
- Information you need 3
- Contents 5
- 3 Set Up Your System 27 6
- 4 Use Your System 87 7
- 5 Get results fast 121 8
- Agilent E6474A User’s Guide 9 9
- D System Information 179 10
- Index 223 11
- Get Ready 13
- 1 Get Ready 14
- The E6474A Software 16
- License Manager 19
- Install the Software 21
- Installing the USB Drivers 22
- Installing New Software 23
- Completing the Installation 24
- Preparing to Collect Data 25
- 2 Install the Software 26
- Set Up Your System 27
- 3 Set Up Your System 28
- Set Up Your System 3 29
- In-Vehicle System Set Up 31
- Two-Phone Portable System 32
- Phone Connections 33
- Mounting the Hub 35
- Navigation Options 36
- Connecting the Speed Pulse 37
- Cable Connections 38
- Computer Connections 41
- AUX port on the rear panel 43
- RS-232 port of the receiver 47
- RF INPUT 47
- LOOP IN port of Receiver # 1 53
- Pulse Trigger Device 58
- Portable System Setup 60
- Phone Only System 61
- Carry Pack Final Assembly 65
- 67
- Chassis and Backpack Assembly 69
- E645xx Receiver Connections 71
- Receiver and Hub Mounting 77
- Battery Use and Care 84
- Using Vehicle Power 85
- Safe Handling and Disposal 85
- Use Your System 87
- Turning the Power On 88
- Calibration of Dead Reckoning 89
- Toshiba C-103T 91
- Toshiba 301T 91
- Starting the Software 93
- Identifying the Devices 94
- System Setup View 94
- Enabling the Devices 97
- Generic Data Devices 99
- 4 Use Your System 100
- Adding a Data Device 101
- Saving the Configuration 103
- Configuring the Devices 103
- Configuring the Display 104
- Verifying the System 105
- Testing the Signal 109
- Accuracy 111
- Passing the Test 111
- Preparing the Software 113
- Test 4 - GPS Receiver Testing 117
- Testing the Scanner 119
- Get results fast 121
- 5 Get results fast 122
- Run the Tutorial 123
- After the Tutorial 123
- Online Help 124
- Using Online Help 126
- Using the Contents Tab 127
- Using the Index Tab 127
- Using the Search Tab 127
- Agilent Technologies 129
- Device Communication Problems 130
- Known Issues 132
- Frequently Asked Questions 133
- Contacting Customer Support 137
- Region Phone Number 138
- Australia +1-800-629-485 138
- Singapore 1-800-375-8100 138
- Warranty 139
- HANDLE WITH CARE” 141
- Appendix A 143
- Signal and Input Power 145
- Appendix B 149
- External 1 PPS Signal 150
- Trimble Placer GPS 455DR 152
- HEADING SENSOR port 153
- Sensor Calibration 154
- SERIAL port of the 156
- Sample System Configurations 157
- PARALLEL port of the 158
- RF INPUT connector of the 158
- GPS ANTENNA connector of 158
- Appendix C 169
- (see Figure 67) 171
- E645xx Receiver 172
- E746xx Scanner 173
- Appendix D 179
- System Information 179
- D System Information 180
- System Information D 181
- Battery Disposal 182
- Power Cable 182
- Receiver Specifications 183
- Specifications 189
- Phone Support 203
- Options and Part Numbers 204
- Antenna kit part numbers 205
- Agilent Receivers 206
- Appendix E 207
- Installation 207
- Installation Guidelines 208
- Recommended Tools 209
- In-Vehicle Rack Installation 210
- Mounting the E645xx Receiver 211
- Antenna Installation 212
- Cellular Antennas 213
- Computer Mount Installation 213
- Cable Installation 214
- Ignition Sense Lead 216
- Speed Pulse Cable 218
- Cable Routing 219
- Interior Connections 220
- Navigator Connections 221
- GPS/DR,89 224
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