Agilent-technologies Wireless Network Optimization Platform E6474A Manual do Utilizador descarregar pdf (Página 132)

132 Agilent E6474A User’s Guide

6 Getting Assistance, If You Need It

Returning the System for Service

The instructions in this section explain how to properly

package the system for return to Agilent Technologies.

Warranty repair

If the system is still under warranty or is covered by an

Agilent Technologies maintenance contract, it will be

repaired under the terms of the warranty or contract. If the

system is no longer under warranty or is not covered by an

Agilent Technologies maintenance plan, Agilent Technologies

will notify you of the cost of the repair after examining the

unit.

When a system is returned to Agilent Technologies for

servicing, it must be adequately packaged (see “Preparing the

system for shipping" on page 133) and have a complete

description of the failure symptoms attached.

When describing the failure, please be as specific as possible

about the nature of the problem. Include copies of additional

failure information (such as receiver or computer failure

settings, data related to system failure, and error messages)

along with the system being returned.

NOTE

Please notify Agilent Technologies before returning your system for

service. Any special arrangements for the system can be discussed at that

time. This will help Agilent Technologies repair and return your system as

quickly as possible.

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Agilent-technologies Wireless Network Optimization Platform E6474A Manual do Utilizador Página 132